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 Welcome to  Mango Logistics Group!    Bespoke Logistics Specialist delivering Simple and Complex Transport and Storage Solutions!   Give us a call today to find out more!!  Call Mango International for both UK next day and worldwide deliveries                Call Mango Couriers for a specialist same day courier service           Call Mango Storage for all your professional document archive and general storage and many more!!

Mango Storage is recruiting

We are looking for a great team player to join our busy Central London based office.

Mango Storage has managed storage facilities across London and we need someone who can maintain our clients requirements and organise a busy schedule of removers and suppliers on a daily basis. 

The job is office based, although some site visits will be necessary. We need someone who is exceptionally computer literate, flexible, has great attention to detail, is fully conversant with Microsoft Office packages and knowledge of SAGE Line 50 would be advantageous as well as Move Man with a keen motivation to get stuck in.

Daily Responsibilities:

· Monitor emails and promptly respond to any enquiries / queries by email or phone

  •  Professionally manage clients from enquiry to acceptance, offering a superior customer support service. You will proactively and reactively assist in the process of generating profitable revenue in each of the Company’s products.

 

  • Review job sheets from previous day in put into Move Man (database) detailing times and any extra notes/       costs needed

 

  • ·Check invoices received from the suppliers and removal teams
     Effectively plan all up and coming removals making sure the various removers have been booked.

 

  • Monitor the movements of clients in and out of storage and allocate space they require

 

  • Record how many containers are in use at locations and when more become available in case we need them

 

  • Planning any onsite visits for estimates to clients

 

  • Monitor the client inventories and keep all data sheets processed in files and on computer data base
  • Update storage sheets of clients moving in and out. 

 

  • Monitor and coordinate archive storage movements ensuring to send bookings  by the cut off time

 

  • Answering phone calls

 

  • Processing customer payments via the PDQ machine when necessary

 

  • Ensure client accounts are kept up straight and payment methods are in place

 

  • Provide removers with job sheets for next day work ensuring all details are correct

 

  • Ensure the correct number of people, are booked for each removal job
  • Monitor the levels of all stock and order where items have diminished

 

 

Essential Requirements

 

These details will be our KEY SELECTION CRITERIA for short listing candidates

 

  • Excellent telephone manner

    Excellent communication skills both written and verbal
  • PC literate – Outlook, Word and Excel etc
  • Ability to understand both customer and competitive environment


    Desired Experience and Knowledge

    Experience of busy office environment
    Dealing with complaints·        
    Resolving problems
    Proven excellent customer service skills

 Desired Education/Professional Qualifications:

 ·         GCSE Maths and English or equivalent

 Personal Attributes

  • Ability to remain calm and maintain professional approach in difficult situations.
  • Confident under pressure
  • Organised with good planning and prioritising skills.
  • Flexible
  • Proactive
  • Approachable
  • Motivated
  • Friendly
  • Team player

Salary £19,000.00

Hours 08:30 - 18:00

please email your CV and cover letter to:
celine@mangointernational.co.uk

 

Posted on: October 25, 2012 :10:05 am

Mango Group

 

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