FAQs

Need a UK Next Day or International delivery?

Use our form to tell us all about your request.

Mango International FAQs

Q: Which goods are restricted in transit?
Click here for a list of our prohibited items. If unsure, please contact us

The items below may be restricted or prohibited, please contact our team for more information.

Animals
Antiques
Bullion
Cashier’s Cheques
Currency
Explosives
Firearms
Foodstuffs
Jewellery
Liquor
Money Orders
Perishables
Pharmaceuticals / Drugs
Plants
Pornographic Items
Precious Metals / Stones
Stamps
Tobacco
Travelers Cheques
Works of Art
We can also provide comprehensive insurance cover for more valuable items on request.

Q: Do I have to open an account?

You do not have to have an account to book a consignment, and you can pay by credit card or PayPal without opening an account. However, you may be eligible for preferential rates by opening an account. Please contact our team for more information contact us.

Q: Once my account is open how will I be invoiced?

We will invoice you via email on a weekly basis.

Q: What paperwork do I need for my international shipment?

If you have an account with us, then when you have booked a consignment on our online system , it will automatically generate all the necessary paperwork for you. If you are a non account customer please call our team and we will be able to assist and advise.

Paperwork is only required for non-document shipments going outside of the EU. We will need a full description of items along with value per item, for Customs purposes.

For some special items, you may be required to provide additional paperwork ie declaration of specific wood types, commodity codes for electronic items.

If you have any queries or unsure our team will be on hand to help.

Q: How do I track my shipment online?

To track your shipment all you require is the consignment number. Enter this into the ‘Track shipments’ tab on the main page for International / Overnight homepage.

Q: How can I find out my User Name and Password?

Please contact a member of our team by phone or email to request a reminder of your User Name and/or Password.

Q: How do I obtain a Proof of Delivery?

Proof of deliveries (POD’s)

When your account is set up we can add a receiving email and the system will automatically generate these to you. Alternatively you can view these online.

If you do not have an account with us, no problems! Our team are always able to help you with these. Just call or email.

Q: Can you provide a packing service?

Yes, our International team can offer a professional packaging service for all of your goods. If you require this service or if you have an unusual consignment speak to our team and they can advise you.

Q: Do you provide insurance

We advise our customers to always take up insurance. This can be via your own insurance, however if you should not have any, we can provide comprehensive insurance for your items on request.