7 mistakes that courier companies have made carrying your things

It’s important to pick your courier company wisely. Do some research and don’t always opt for the cheapest one.

A reputable company may charge a slight premium for a fabulous service. But trust us – you’d rather pay a little extra with the knowledge that your delivery items are handled professionally, and with care from A to B, rather than relying on couriers who cut corners.

Couriers are useful for your business-related parcels or even sending a birthday present to the other side of the world. Here are some of the mistakes that we’ve found some courier companies making:

The delivery driver failed to knock on the door for your signature – instead, they posted the item through the letterbox as it was “small enough to fit”!

This isn’t great practice on the part of the courier driver – if a signature is required, then it is crucial to get one, even if it fits through a letter box. This is to prove that the delivery was carried out.

There’s a name and signature on the tracking website but you don’t recognise it!

Oh dear. This one isn’t so great. You’ve found your item flung over hedges or left with fictional neighbours…

Doesn’t this just make you want to scream?! A reputable courier company wouldn’t dream of doing such a thing! They will go out of their way to keep packages secure and out of sight from the public.

The package was flung over hedges or left with fictional neighbours

A good courier company will pay attention to your package labelling, such as, “FRAGILE” or “This way Up”.

It’s therefore, infuriating when you see that your items have been carelessly flung about, or the courier failed to deliver the package to you, but left a calling card, saying they’ve left it with a neighbour. Oh, wait. That neighbour doesn’t exist…

Leaving your package near your wheelie bin

It’s all well and good until the bin man accidentally takes it to the rubbish tip! Or even worse, you mistake it to be rubbish and throw it away! Let’s try to steer clear from “Leave Near Wheelie Bin” instructions.

Your dog’s scaring the delivery people so they avoid knocking

Dogs and delivery people have a long-standing, sometimes bloody history. If you have selected timed delivery, you may want to rethink letting your dog roam the front yard. Some couriers, might be frightened of knocking and therefore avoid delivering your item on the specified day.

Lucky for us, we have our own pooch on the team, named Roxy. Roxy initially started her career at Mango as a guard dog but then she rapidly worked her way up into becoming a high-profile, London celebrity and social media hit. Check out Roxy’s insta-poses.

Left a “you were out card”…when you were in!

Okay, so maybe they did knock and you were out in the garden? Or maybe they didn’t knock and just drove off… Maybe they didn’t give you enough time after knocking to respond to the call. Whatever the reason, this is still infuriating for the customer.

Next day delivery turns up a few days later

Why have you been charged more for choosing a “Next Day Delivery” when your item arrives a few days or even sometimes WEEKS after the specified “next day”!When you pick a courier company, check their reviews to avoid picking one that’s got a bad reputation for missing next day deliveries.

Picking a courier service for your items

Life can get complicated but we don’t let that get in the way. You can be confident your goods, products and cargo get where they need to be quickly, safely and at the right price with our regulated drivers.

Find out about our work ethos, and how we pride ourselves on safe and efficient deliveries.

Who we are

Our services

Same Day Courier

With Mango’s same day delivery solutions, you can be confident your packages get where they need to be quickly and safely.
We take real pride and care in providing a friendly and bespoke courier service for our clients.

UK Next Day & International

Our worldwide express courier service offers you fast, efficient, and fully tracked deliveries. For more time critical parcels, we can provide timed deliveries to over 200 destinations worldwide. We also offer a worldwide economy delivery service for larger or less urgent deliveries.

Storage & Warehousing

We can store and manage your goods for you, right here in central London. From simply storing office furniture to pick packing and stock inventory management, we can do it all, short term or long term.

What people say about us

We at modulyss have used mangos for our carpet tile sampling and delivery service for over three years and love the "can do attitude" we receive from the mangos team. We get an excellent service which is consistent and quick. We are working collaboratively to develop a sustainable and carbon neutral delivery service in London and enjoy the ideas we are coming up with to ensure our samples are circular and not disposed of in landfill. As we grow mangos have continued to adapt to our needs and focus on sustainability and service with us. I would recommend mangos to any company apart from my competitors.

Alistair ShoveModulyss

Runtech have been fortunate to be able to count on Mango’s warehousing and courier services for many years now. They have continued to adapt and improve their solutions, and always doing so in a friendly and helpful way. They can adapt to changing schedules, quick turnarounds and provide secure local and international delivery. I would definitely recommend them.

MattRuntech

Beeing available in the UK market quickly and efficiently is one of the most difficult and stresfull tasks for every company. Mango Logistics is amazing of taking care of the everyday storage and distribution need, thus giving us the time to focus and work on building our brand.

George Bagos Three Cents

Mango Logistics group are flexible, efficient and friendly. As an IT support company, Mango have been fundamental in making sure that broken computers and brand new equipment get from A to B. They make sure our items are delivered on time, in the right condition and with little to no problems, making our lives a lot easier. We have worked with Mango Logistics for a while now and Lucidica would not be without them.

Thomas JeffsLucidica

If you are looking for a shipping company – I strongly recommend Mango Logistics Group. I would especially like to thank Shay Shaham, for a professional and reliable service and especially for being courteous and humane! After being stung by Eastwind shipping company who held my personal belongings for a month and a half, I asked for a recommendation on facebook and came to Shay, who helped me personally and was available at any time to help. So again – I strongly recommend Mango Logistics Group! And to charming Shay who made sure I had a corrective experience – lots and lots of thanks !!!

Limor H.