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FAQs

Mango Couriers FAQs

Q: Are my goods insured in transit?

At Mango Couriers all of our vehicles are fully insured for carriage of goods. This means your items are automatically covered by our terms and conditions to a maximum of £500 per consignment. If you require additional insurance, please contact us to discuss your needs.

Q: Do I need an account?

No, but there are benefits of having one. We accept bookings over the phone using either cash or credit card as well as account customers. For more information, please give us a call

Q: How do I set up an account?

We would love to speak to you personally about setting up an account. Why don’t you contact us to find out more.

Q: Do Mango Couriers operate outside of London?

Yes, we offer a nationwide delivery service for same day deliveries wherever possible contact us to find out more details.

Q: What are your opening hours?

We are open Monday to Friday 08:00 to 6.30pm. For all weekend and evening deliveries, please Contact us 24 hours before to have this specially organised for you.

Q: Why does my parcel need to be addressed if I have already provided this on the phone

This is to avoid having your parcels getting lost especially when delivered to places like hotels, post rooms etc. It is advisable that you address your package to whom it needs to be delivered to.

Q: What items do you not carry on your same-day services

For a list of our prohibited items, click here